These Terms & Conditions govern the use of this website and the purchase of products from P.A.C. Charalambous & Son LTD ("PAC", "we", "our", or "us").

By accessing our website, creating an account, placing an order, or using our services, you agree to be bound by these Terms & Conditions.

1. Company Information

P.A.C. Charalambous & Son LTD

2 Apostolou Petrou Str., 2049
Strovolos, Nicosia, Cyprus

Telephone: +357 22320087
Mobile: +357 99671607
Fax: +357 22321013
Email: sales@pac.com.cy

2. Use of Our Website

You agree to use this website only for lawful purposes and in a way that does not damage, disable, overload, or impair the website or interfere with other users.

You must not:

• Use the website for fraudulent or unlawful activity
• Attempt to gain unauthorized access to any part of the website
• Submit false, misleading, or incomplete information
• Copy, reproduce, or misuse website content without permission

3. Customer Accounts

Customers may be required to create an account in order to place orders or access certain website features.

You are responsible for maintaining the confidentiality of your account login details and for all activity carried out under your account.

PAC reserves the right to suspend or terminate accounts where misuse, fraud, or breach of these Terms & Conditions is suspected.

4. Product Information

We make every reasonable effort to ensure that product descriptions, images, specifications, prices, and availability are accurate and up to date.

However, product images may be for illustration purposes only, and actual packaging, appearance, or specifications may vary depending on the manufacturer.

PAC reserves the right to correct errors, update product information, or remove products from the website at any time without prior notice.

5. Prices

Product prices are displayed on our website and may be subject to change without prior notice.

Prices may include or exclude VAT depending on account type, customer category, and website settings.

In the event of an obvious pricing error, PAC reserves the right to cancel or amend an order before dispatch.

6. Orders

Placing an order through our website does not automatically guarantee acceptance of the order.

Orders are subject to product availability, payment confirmation, account verification, and approval by PAC.

PAC reserves the right to refuse, cancel, or amend any order where necessary, including in cases of stock shortages, pricing errors, suspected fraud, or incorrect customer information.

7. Payment

Payment methods available to customers may vary depending on account type, customer agreement, and checkout options.

Online payments are processed securely through authorized payment providers.

PAC does not store complete credit or debit card details on its servers.

8. Delivery

PAC delivers across Cyprus using PAC delivery vans and, where necessary, approved courier partners such as ACS Courier, Akis Express, or other logistics providers.

Delivery times are estimates and may vary depending on product availability, location, courier schedules, public holidays, or circumstances beyond our control.

Customers must ensure that delivery details are correct and that someone is available to receive the order.

9. Store Pickup

Customers may be able to collect orders directly from our premises when store pickup is available.

Orders should only be collected after confirmation from PAC that the order is ready.

10. Returns, Exchanges & Cancellations

Returns, exchanges, and cancellations are handled in accordance with applicable Cyprus and EU consumer protection laws.

Where a customer has a legal right of withdrawal, the request must be submitted within the applicable legal timeframe and the product must be returned in suitable condition.

Products that are damaged, used, missing accessories, missing packaging, or otherwise not returned in acceptable condition may be refused or subject to deductions where permitted by law.

Certain products may not be eligible for return due to hygiene, software licensing, activation, special order status, or other legal/product-specific reasons.

11. Faulty Products & Warranty

Products may be covered by manufacturer warranty, depending on the product, brand, and warranty terms provided by the manufacturer.

If a product is faulty, customers should contact PAC with proof of purchase and a description of the issue.

Warranty claims may require inspection, testing, repair, replacement, or referral to the manufacturer or authorized service center.

Warranty does not usually cover misuse, accidental damage, unauthorized repairs, physical damage, liquid damage, or normal wear and tear.

12. Business Customers & Resellers

PAC works with retailers, resellers, corporate customers, and business partners.

Business accounts may be subject to separate commercial terms, credit arrangements, pricing agreements, or reseller conditions.

In case of conflict between these Terms & Conditions and a written business agreement, the written agreement shall prevail.

13. Limitation of Liability

PAC shall not be liable for indirect, incidental, special, or consequential losses arising from the use of this website, delays, product unavailability, or inability to use purchased products.

Nothing in these Terms & Conditions limits any rights that cannot be excluded under applicable law.

14. Website Availability

We aim to keep our website available and functioning correctly. However, PAC does not guarantee uninterrupted or error-free access.

We may suspend, update, or modify the website at any time for maintenance, security, or operational reasons.

15. Intellectual Property

All website content, including text, design, graphics, logos, images, and layout, is owned by PAC or used with permission from suppliers, manufacturers, or licensors.

Content may not be copied, reproduced, distributed, or used commercially without prior written permission.

16. Privacy & Personal Data

Personal data is handled in accordance with our Privacy Policy and applicable data protection laws.

By using our website or placing an order, you acknowledge that your personal data may be processed for order fulfilment, delivery, account management, customer support, and legal compliance.

17. Third-Party Links

Our website may contain links to third-party websites.

PAC is not responsible for the content, security, availability, or practices of third-party websites.

18. Changes to These Terms

PAC reserves the right to update or amend these Terms & Conditions at any time.

Any changes will be posted on this page together with the updated revision date.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

19. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Cyprus.

Any disputes shall be subject to the jurisdiction of the competent courts of Cyprus.