P.A.C. Charalambous & Son LTD ("PAC", "we", "our", or "us") is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Cyprus data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our services.

1. Company Information

P.A.C. Charalambous & Son LTD

2 Apostolou Petrou Str., 2049
Strovolos, Nicosia, Cyprus

Telephone: +357 22320087
Mobile: +357 99671607
Fax: +357 22321013
Email: sales@pac.com.cy

2. Information We Collect

We may collect and process the following personal information:

• Full name
• Company name
• Billing and delivery addresses
• Telephone number
• Email address
• Order history
• Payment information processed securely through payment providers
• Account login details
• IP address and browser information
• Communications sent through our website, email, or telephone

3. How We Collect Your Information

We collect information when you:

• Create an account on our website
• Place an order online
• Place an order by telephone or email
• Contact us through our contact form
• Contact us by phone or email
• Subscribe to marketing communications where applicable
• Browse our website

4. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Deliver products and services
• Manage your account
• Respond to inquiries and support requests
• Provide customer service
• Improve our products and website
• Comply with legal and regulatory obligations
• Prevent fraud and unauthorized activities

5. Payment Processing

Payments made through our website are processed securely through authorized payment providers.

PAC does not store complete credit or debit card information on its servers.

6. Delivery of Orders

To fulfil and deliver your orders, we may share relevant customer information with:

• PAC delivery personnel
• Courier and logistics providers
• ACS Courier
• Akis Express
• Other delivery partners when necessary

Only information required for delivery purposes will be shared.

7. Website Analytics

Our website uses Google Analytics to collect anonymous information regarding website usage, including:

• Pages visited
• Time spent on pages
• Device and browser information
• Geographic location, general region only

This information helps us improve our website and customer experience. Google Analytics may use cookies for this purpose.

8. Cookies

Cookies are small text files stored on your device that help improve website functionality and user experience.

Cookies may be used to:

• Remember login sessions
• Store shopping cart information
• Analyze website traffic
• Improve website performance

You may disable cookies through your browser settings, although certain website features may not function properly.

9. Legal Basis for Processing

We process personal data based on:

• Performance of a contract, including order processing and account management
• Compliance with legal obligations
• Legitimate business interests
• Customer consent where required

10. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders
• Provide customer support
• Meet legal and accounting requirements
• Resolve disputes

11. Data Security

PAC takes appropriate technical and organizational measures to protect personal information against:

• Unauthorized access
• Disclosure
• Loss
• Misuse
• Alteration

While we strive to protect your information, no internet transmission can be guaranteed to be completely secure.

12. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where applicable

Requests may be submitted using the contact details provided in this Privacy Policy.

13. Third-Party Links

Our website may contain links to third-party websites.

PAC is not responsible for the privacy practices or content of external websites.

Users are encouraged to review the privacy policies of any third-party sites they visit.

14. Changes to This Policy

PAC reserves the right to update this Privacy Policy at any time.

Any changes will be posted on this page together with the updated revision date.